Last Updated: 2.04.2026
At BrandStoreNow, we want you to have a smooth and satisfactory shopping experience. Every order is carefully checked and packed before dispatch. However, if you receive an incorrect, damaged, defective, or significantly different product, we are here to help.
Please read the following Return & Refund Policy carefully before placing your order.
1. Return & Exchange Period
Return or exchange requests must be raised within 2 days of receiving your order.
Requests submitted after this period may not be accepted.
To initiate a return or exchange, please contact our customer support team through WhatsApp:
Your order number
A clear description of the issue
Clear photographs/videos of the product
A clear unboxing video, where applicable
Our team will review the request and confirm whether the product qualifies for return or exchange.
2. Products Eligible for Return or Exchange
A product may be eligible for return or exchange if:
You received the wrong product or wrong size.
The product arrived damaged.
The product has a confirmed manufacturing or functional defect.
The product received is substantially different from the product ordered.
The product must be returned in the condition in which it was received, along with its original packaging and included accessories, wherever applicable.
3. Product Condition Requirements
To be eligible for a return or exchange:
The product must be unused and unworn.
It must not have been altered, repaired or damaged after delivery.
Original packaging, accessories, tags and other included items should be retained.
The product should be securely packed before being returned.
Proof of purchase/order details must be provided.
Products showing signs of use, accidental damage, improper handling or modification may not qualify for return or exchange.
4. Unboxing Video Requirement
For your protection as well as ours, we strongly recommend recording a continuous video while opening your package.
The video should begin with the sealed package and continue until the product has been completely removed and inspected.
An unboxing video can help us verify issues such as:
Wrong product received
Missing items
Transit damage
Packaging damage
Product defects present at the time of delivery
For certain damage, missing-item or wrong-product claims, an unboxing video may be required to process the claim.
5. Non-Returnable Products
Returns or exchanges may not be accepted for:
Products that have been used, worn or altered
Products damaged due to misuse, accident or improper handling
Products modified or repaired by the customer
Products returned without the required accessories or packaging, where applicable
Products reported after the applicable return period
Items specifically marked as Non-Returnable on their product page
Some sale, clearance or promotional products may have different return conditions. Please check the product description before placing your order.
6. Exchange Policy
Once your request is received, our team will review the issue.
If the product is approved for exchange, we will arrange an exchange subject to product availability.
Exchange may be offered in cases such as:
Wrong Product or Wrong Size→ Exchange
Damaged Product → Exchange
Confirmed Defective Product → Exchange
If the same product is unavailable, we may offer an alternative resolution, such as another product of equivalent value or a refund, depending on the circumstances.
7. Refund Policy
Refunds are processed only after the returned product has been received and inspected by our team.
Once a refund is approved, the amount will be processed according to the payment method and applicable banking/payment-processing timelines.
Refund processing time: [5–7 business days] after approval.
Please note that the time taken for the amount to reflect in your bank account or payment method may vary depending on your bank or payment provider.
8. Shipping Charges
Shipping charges, if applicable, may be non-refundable unless the return is due to an error on our part, such as:
Wrong product dispatched
Product damaged before delivery
Confirmed product defect
Return shipping arrangements and charges will be communicated by our support team after reviewing the request.
9. Damaged Package at Delivery
If your package appears visibly damaged, opened or tampered with at the time of delivery, please:
Take photographs of the package.
Record a video while opening it.
Contact BrandStoreNow support as soon as possible.
Please do not discard the packaging until your issue has been resolved.
10. How to Request a Return or Refund
To raise a return, exchange or refund request:
Step 1: Contact us within the applicable return period.
Step 2: Share your order number and details of the issue.
Step 3: Provide photographs/videos requested by our support team.
Step 4: Our team will review the request.
Step 5: If approved, we will provide further instructions regarding the return or exchange.
Step 6: Once the returned product is received and inspected, the applicable refund or exchange will be processed.
11. Important Note About Our Products
BrandStoreNow offers inspired fashion and lifestyle products. These products are selected for their design, styling and overall appearance and are not represented as original products manufactured or sold by the respective trademark owners.
Product descriptions, images and specifications should be reviewed carefully before placing an order.
12. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests received before dispatch may be processed where possible. Once an order has been dispatched, cancellation may no longer be possible and the applicable return policy will apply.
13. Contact Us
For return, exchange or refund assistance, please contact:
BrandStoreNow
Karol Bagh, Delhi, India
WhatsApp: +91 7034968965
Customer Support Hours: 9:00-20:00
Please mention your Order number whenever contacting us regarding an order.
Our Commitment
At BrandStoreNow, we believe in keeping our policies straightforward and our customers informed. We carefully review every genuine return or product-related complaint and work to provide an appropriate resolution as quickly as possible.
Thank you for shopping with BrandStoreNow.