Our Guarantee

At BrandStoreNow, we believe customers should know exactly what they are ordering. Our goal is to provide a simple, transparent and reliable shopping experience—from browsing our products to receiving your order.

We carefully select our products, display live images of the actual products, and make every effort to ensure that the same item shown on our website is the item delivered to you.

At BrandStoreNow, the product images displayed on our website are live images of the actual products we offer.

We do not intentionally use unrelated stock images to represent our products. The same product shown in the product listing is the product we aim to deliver to you.

Our product images are intended to give you a clear idea of the product's:

Design

Colour

Style

Shape

Overall appearance

Finish and detailing

We make every effort to keep product photographs accurate and up to date.

Minor differences in colour or appearance may sometimes occur due to lighting conditions, photography and individual screen settings. Such minor variations do not necessarily indicate that a different product has been delivered.

When you place an order with BrandStoreNow, we aim to ensure that the same item shown in the product listing is packed and delivered to you.

We do not intentionally substitute a different product without informing the customer.

Before dispatch, we make reasonable efforts to verify the order and product so that the item selected by you is the item sent to you.

We make reasonable efforts to check products before dispatch to ensure they are in suitable condition for shipment.

Our checking process is intended to help identify obvious issues such as:

Visible damage

Major defects

Incorrect product

Missing components, where applicable

Significant issues with the product's appearance

Once the product passes the applicable checks, it is carefully prepared for dispatch.

BrandStoreNow specializes in inspired fashion and lifestyle products.

Our products are selected around popular fashion and lifestyle designs and trends and are offered at accessible prices.

Our products are not represented as original products manufactured, authorized or sold by the respective trademark owners.

Our guarantee therefore relates to the product supplied by BrandStoreNow and the shopping experience we provide, and should not be understood as an authenticity guarantee or manufacturer's warranty from any third-party brand.

We make every effort to provide clear and useful information on each product page, including where applicable:

Product name

Product images

Available colours

Available sizes

Product specifications

Materials or features

Available options

Pricing

We recommend reviewing the product description, images and available specifications carefully before placing your order.

Once your order is confirmed, we make reasonable efforts to ensure that the correct product and quantity are processed for dispatch.

We also take care when packing orders to help protect products during transportation.

If you receive an item that is different from what you ordered, please contact us as soon as possible with your Order ID and supporting photographs/videos.

Although we take care when processing orders, issues can occasionally occur during fulfilment or transportation.

If you receive a product that is:

Damaged

Defective

Incorrect

Missing an applicable item

Significantly different from the product ordered

please contact our customer support team within the applicable period specified in our Return & Refund Policy.

Our team will review the issue and, where eligible, provide an appropriate resolution in accordance with our policy.

Depending on the circumstances, this may include an exchange or refund.

We strongly recommend recording a continuous unboxing video when receiving and opening your package.

The video should ideally show:

Sealed package → Opening the package → Product and contents

An unboxing video can help us verify claims involving:

Damaged products

Incorrect products

Missing items

Packaging issues

For certain claims, an unboxing video may be required to establish the condition of the package and product when received.

Please also keep the original packaging until any issue has been resolved.

We aim to provide a safe and convenient online shopping experience.

Payments are processed through our supported payment gateway using applicable security measures.

For your protection, BrandStoreNow will never ask you to share confidential payment information such as:

UPI PIN

ATM PIN

Card PIN

Banking password

through WhatsApp, phone calls or email.

Our relationship with you doesn't end when your order is delivered.

If you have a genuine concern regarding your order, we encourage you to contact us. Our support team will review the issue and work towards an appropriate resolution according to our policies.

We value transparency, consistency and customer satisfaction, and we continuously work to improve your shopping experience.

We show live images of the products we offer.

We aim to deliver the same product shown and selected in your order.

We provide product details and specifications to help you make an informed purchase.

Orders are checked and packed with care before dispatch.

We're available to help when you have an issue with your order.

We're here to help.

BrandStoreNow
Karol Bagh, Delhi, India

WhatsApp: +91 7034968965

For faster assistance regarding an existing order, please keep your Order ID ready.

What you see is what you get.