How can we help you?

Welcome to the BrandStoreNow Help Center.

Whether you need help placing an order, tracking a shipment, understanding our products, or requesting a return, we're here to assist you.

Find the information you need and get back to shopping with confidence.

🛍️ Orders & Shopping

How to Place an Order

Browse our collection, select your preferred product, add it to your cart and proceed to checkout. Complete the online payment to confirm your order.

Order Confirmation

After successfully placing your order, you will receive an order confirmation through your registered contact details.

Cancel an Order

If you need to cancel your order, contact us as soon as possible. Cancellation requests received before dispatch may be processed where possible.

🚚 Shipping & Delivery

 

Track Your Order

Once your order has been dispatched, tracking information will be shared through your registered contact details.

Delivery Information

We aim to deliver orders across India. Delivery time may vary depending on your location, product availability and courier service.

Delivery Issues

If your package arrives damaged or you notice an issue with your shipment, contact us as soon as possible and provide your Order ID along with photographs/videos of the package.

🔄 Returns & Refunds

 

Return a Product

Eligible products can be returned according to our Return & Refund Policy.

Exchange a Product

If you receive an eligible wrong, damaged or defective product, you may request an exchange subject to our return conditions and product availability.

Refund Information

Approved refunds are generally processed to the original payment method used for the order after the applicable return has been received and inspected.

Unboxing Video

We strongly recommend recording a continuous unboxing video when opening your package. It can help us verify claims involving damaged, missing or incorrect products.

💳 Payments

 

Payment Methods

We accept the online payment methods displayed during checkout, which may include UPI, debit cards, credit cards, net banking and other supported options.

Payment Issues

If your payment has been deducted but your order has not been confirmed, please contact our support team with your payment/order details so we can assist you.

🏷️ About Our Products

BrandStoreNow offers inspired fashion and lifestyle products selected around popular designs and current trends.

Our products are not represented as original products manufactured, authorized or sold by the respective trademark owners.

For specific product information, always refer to the product description and specifications provided on the product page.

📞 Need More Help?

Can't find the answer you're looking for?

Our support team is ready to assist you.

BrandStoreNow
📍 Karol Bagh, Delhi, India

WhatsApp: +91 7034968965

When contacting us about an existing order, please keep your Order details ready so we can assist you faster.